ANALISIS PENGEMBANGAN PERBANKAN SYARI’AH (STUDI KASUS PADA BANK SYARIAH MANDIRI KAB.MANDAILING NATAL)
Oleh : Martin, Ade Irma Kurnia Nasution
Diterbitkan di : BISMAN INFO
Volume : 5 No : 1 Februari 2018
Penerbit : Politeknik Unggul LP3M
ISSN : 2355-1500
Abstrak
The purpose of this study is to know: (1) analysis of development of sharia banking in terms of service quality; (2) analysis of the development of sharia banking in terms of banking services; (3) analysis of Islamic banking development from both side of the service quality and banking services together. The population in this research is the priority customer in Bank Mandiri Banking Mandiri in Natal Mandiri amounting to 100 people. The study aims to obtain information about an analysis at the time the study was conducted.The research instrument is a questionnaire / questionnaire with Likert scale model. Test requirements are performed to test the normality, linearity and independence among independent variables. Data analysis technique used is multiple regression technique. The results showed: (1) there is a significant influence between the quality of service to the development of syarian banking with t arithmetic = 2.567; (2) there is significant influence between banking services to banking development with t arithmetic = 9,051; And (3) there is a positive and significant influence simultaneously between the quality of banking services and services to the development of syariat banking with Fhitung = 56.948. The suggestions are: (1) Expected to Bank Syariah Mandiri KCP. Panyabungan improves technology to adjust the rapid rise of technology in the field of banking, socialization or more active public education; (2) Bank Syariah Mandiri further improves the quality of banking services, thereby increasing the number of customers and retaining existing customers in Bank Syariah Mandiri.