ANALISIS PELAYANAN KESEHATAN PADA RUMAH SAKIT UMUM DAERAH SELASIH KEBUPATEN PELALAWAN

Abstrak

Riau Province has a commitment in terms of health and for making it work is done through the establishment and improvement of human resources aspect, institutional, infrastructure and community participation in order to improve the coverage and quality of services in order to achieve optimal health status. The hospital is one of the places where the public can obtain the health care they need One of the hospitals that provide services to the community in Pelalawan are hospitals Basil. Hospital Basil is expected to provide excellent palayanan for people in need. Health Care is an organized effort alone or together in an organization to maintain and improve health, prevent and cure disease and restore the health of individuals, families, groups and communities or From the results of the monitoring field, the health service in hospitals Basil Pelalawan not yet fully apply the care fixed and in accordance with the standards of health care, where there is a lack of attention to sterilization / On the sterilization work or instrument, the level of employee discipline is still low, the difficulty of procuring infrastructure , as well as the limited availability of specialist doctors will indirectly affect the quality of health care in hospitals From the analysis using SERVQUAL Model gap shows no gaps exist negative on every dimension, it mengindi ed that what is done by hospitals Basil Palalawan performance has been in line with expectations of the patient, but for the dimensions of the physical evidence has been melebuhi what is expected of patients